Customer Care

Customer Care

Britannia Solicitors is committed to providing a high standard of legal service to all its clients. If, however, you are not satisfied with any aspect of our service, complaint handling procedures are in place to deal with your concerns.

If at any point you become unhappy or concerned about our service, you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.

However, if your concerns are still not resolved and you would like to make a formal complaint, you can do this by contacting Imtiaz Raja (Principal Solicitor of the Firm) or contacting our landline on 02089118881 and requesting the email contact details of our client care team. Alternatively, you can put your complaint in writing and addressed to:

Imtiaz Raja
Britannia Solicitors
53 York Road, Ilford, Essex, IG1 3AD
Phone: 02089118881

Your complaint will be formally acknowledged upon receipt and you will be provided with a copy of our complaints handling policy which sets out exactly how your complaint will be handled with timescales.

Please note once you have gone through our internal complaints procedures and you are not happy with our final response and suggested resolution, you are able to take your complaint further to the relevant independent bodies. Please click here for full details on how you can do this.