Britannia Solicitors is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received, or about the bill, please contact Mr. Imtiaz Raja (Principal solicitor of the firm) on 0208 911 8881 or by post to our office at 53 York Road, Ilford, Essex, IG1 3AD
If you are not satisfied with our handling of your complaint you can ask the [Office for Legal Complaints] at Legal Complaints Service, Victoria Court, 8 Dormer Place, Leamington Spa, Warwickshire CV32 5AE to consider the complaint. You also have a right to complain to the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ, telephone 0300 555 0333 to consider the complaint.
A copy of our formal complaints’ procedure will be made available to you on request. If you are not satisfied with the outcome of our complaints procedure you may refer your concerns to the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ. email@example.com The Legal Ombudsman’s time limits for accepting a complaint are six years from the date of act\omission or three years from when the complainant should have known about the complaint. Where you have been provided with full information about your right to take a complaint to the Legal Ombudsman (as is the case here) you must make your complaint to the Ombudsman within six months from the end of our complaints process. We will inform you when our internal complaints process has been concluded.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
Within six months of receiving a final response to your complaintandNo more than six years from the date of act/omission; orNo more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.