Customer Care

Customer Care

Britannia Solicitors is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received, or about the bill, please contact Mr. Imtiaz Raja (Principal solicitor of the firm) on 0208 911 8881 or by post to our office at 53 York Road, Ilford, Essex, IG1 3AD

If you are not satisfied with our handling of your complaint you can ask the [Office for Legal Complaints] at Legal Complaints Service, Victoria Court, 8 Dormer Place, Leamington Spa, Warwickshire CV32 5AE to consider the complaint. You also have a right to complain to the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ, telephone 0300 555 0333 to consider the complaint.

A copy of our formal complaints’ procedure will be made available to you on request. If you are not satisfied with the outcome of our complaints procedure you may refer your concerns to the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ. The Legal Ombudsman’s time limits for accepting a complaint are six years from the date of act\omission or three years from when the complainant should have known about the complaint. Where you have been provided with full information about your right to take a complaint to the Legal Ombudsman (as is the case here) you must make your complaint to the Ombudsman within six months from the end of our complaints process. We will inform you when our internal complaints process has been concluded.
What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving our final response to your complaint.
  • No more than one year from the date of the act or omission being complained about.
  • No more than one year from the date when you should reasonably have known that there was cause for complaint.

  • If you would like more information about the Legal Ombudsman, please contact them.

    Contact details

    Call: 0300 555 0333 between 9.00 to 17.00.
    Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
    What to do if you are unhappy with our behaviour
    The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
    Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.